Katılım Mobil

• It is crucial to use an anti-virus program, a spyware program (anti spyware – anti malware) and a firewall software in order to protect you against possible attacks, as well as for the detection and removal of potential vulnerabilities during internet use. Some security software includes all these three features. While spyware programs protect your computer against spyware trying to collect your internet usage information, firewall software prevents programs on your mobile phone from connecting to the internet without your knowledge.
• Keep your anti-virus software up to date. Scan your mobile phone for viruses periodically.
• Operations such as "Root" and "jailbreak" on your mobile phone cause the operating system to reach the highest level of authority and disable the protection mechanisms of the mobile operating system.
• Keep your personal information confidential. Do not share your information such as date of birth, identification number, mother's maiden name with people who request it by phone or e-mail.
• When you have completed your transactions, use the "Exit" button to exit Katılım Mobil.
• Do not try to access Katılım Mobil by clicking on a link that comes via e-mail and messaging programs or by clicking a link above even when they are the people you know.
• Do not keep your customer number and password in the same place, do not write them down and do not send them by e-mail in any way.
• Do not share your password with anyone, including our Bank and Customer Contact Center employees.
• Make sure that your password is not easily predictable (Your year of birth, your favorite team etc.).
• Do not open the attached files that arrive through e-mails from people you do not know.
• Do not enter your security information by clicking the e-mail links.
• Ziraat Katılım Bankası does not have any password transactions done via e-mail and does not request your personal information. Do not reply to such kind of e-mails.
• Change your password at periodic intervals.
• Keep your internet services access details such as e-mails confidential.
• It is extremely important to use a power-on password on your mobile phone, so that your phone is not used by others in case your mobile phone is stolen or falls into the hands of others. In this way, 3rd persons will not be able to use the applications on your mobile phone without your knowledge.
• Activate your phone's lock or key lock feature. Enable the password feature, if available, to unlock. These applications ensure your safety and prevent anyone except you from using your phone.
• For your security, download mobile applications only from sources you trust.
• Bluetooth must be turned off on your mobile phone during your use of Katılım Mobil application. Turning off Bluetooth application will enable you to perform more secure transactions while using Katılım Mobil application. Do not accept files via Bluetooth the source and reliability of of which you do not know.

• In order to take advantage of Katılım Mobil, the user must be identified by the system by going through some security steps. You perform your authentication by introducing yourself to the system with your customer number, password and SMS verification password.
• In addition, you will be notified via SMS (Short Message) of critical transactions performed through Katılım Mobil, which are above the amounts you have determined. Thus, Katılım Mobil will not be used without your knowledge and you will be able to intervene in the transactions instantly.
• During your Katılım Mobil session, if you do not perform transactions within the time granted to you, a warning window will appear and you will be asked if you wish to continue the transactions. You will be logged out if you do not respond to this window within the time granted to you or if you click the logout option. If you choose to proceed the transactions, your session will continue.

• Our customers can have their mobile phone information identified or updated only at our branches for their own security.
• When your mobile phone number or SIM card changes, you will need to visit your branch as soon as possible and update your mobile phone number.

• SMS verification practice is a security measure taken to increase the security during your transactions.
• After the SMS identification process is done, a password is generated allowing one-time use in transactions over the specified limits and is sent as a message to your registered mobile phone. The password sent is valid for 3 minutes and it is not possible to use the password later. If you could not complete your transaction within this period, you should restart your transaction and use new SMS message. If you enter the password sent incorrectly 3 times, your password will be locked, and you will be logged out of the system. To unblock your password, you must call Customer Contact Center at 0850 220 5000 and take the necessary action.
• In cases where your mobile phone is outside the coverage area, and it is turned off, no transaction will be carried out. The messages sent are not charged.

Katılım Anahtar is used to fort he purpose of security verification in digital channels. Katılım Anahtar is information sprecial for you, which you can change.
Due to legal regulatin as of 01.01.2021, ID information such as “mother’s maiden name” shall not be used for security verification.

As of 01.01.2021, if you forget your Internet Branch/Katılım Mobil paasword, you can use it to set a new password via Forgot Password module.
When you become a customer of our bank, you can use it to set a new Internet Branch/Katılım Mobil paasword via Get A Paasword module.

Our customers with no Katılım Anahtar will be requested to generate a Katılım Anahtar during the first login to Internet Branch/Katılım Mobil.
Both our Retail and Corporate customers are required to set a Katılım Anahtar.
For your safety, please do not share your Katılım Anahtar with anyone including our bank’s personel.

When you log in our Internet Branch/Katılım Mobil application and, you may re-set via menu.