Katılım Mobil

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What is Katılım Mobil?

Katılım Mobil is the new mobile banking application that we designed for you to make your banking transactions from your mobile phone in the comfort of your computer.

Why Should I Use Katılım Mobil?

  • You can perform your retail and corporate banking transactions quickly and securely.
  • The transactions you will make on Katılım Mobil are free of charge, excluding Swift Wire Transfers and Second-hand vehicle buying-sell.
  • While performing your transactions within the application, you can contact our customer representatives instantly via live help and get support and receive answers to your questions regarding your transactions.

katilim-mobil

How can I become a Ziraat katilim Member without going to the branch?

You can instantly complete your account opening transactions by making a video call with Katılım Mobil, and become a Ziraat Katilim customer without going to the branch.

  • You can download Katılım Mobil from all application stores free.
  • You can easily access your banking transactions within easy reach.
  • You can use it on a 24/7 basis without any limitation of transaction hours.
  • Ziraat Katılım customers can start to use Katılım Mobil immediately by getting an Internet / Mobile Banking password with the I Forgot My Password/Get Password feature.

 

Get New Password

  • You can access Katılım Mobil through all application stores.
  • You may enjoy most of our transaction sets specific to Katılım Mobil without paying any fees.
  • You can perform your retail and corporate banking transactions quickly and securely.
  • While performing your transactions within the application, you can contact our customer representatives instantly via live help and get support and receive answers to your questions regarding your transactions.
  • What is Katılım Anahtar?

Katılım Anahtar is used to fort he purpose of security verification in digital channels. Katılım Anahtar is information sprecial for you, which you can change.
Due to legal regulatin as of 01.01.2021, ID information such as “mother’s maiden name” shall not be used for security verification.

  • Where to Use Katılım Anahtar?

As of 01.01.2021, if you forget your Internet Branch/Katılım Mobil paasword, you can use it to set a new password via Forgot Password module.
When you become a customer of our bank, you can use it to set a new Internet Branch/Katılım Mobil paasword via Get A Paasword module. It is used in security verification processes when connecting to the Customer Contact Center.

  • How is Katılım Anahtar generated?

Our customers with no Katılım Anahtar will be requested to generate a Katılım Anahtar during the first login to Internet Branch/Katılım Mobil.
Both our Retail and Corporate customers are required to set a Katılım Anahtar.
For your safety, please do not share your Katılım Anahtar with anyone including our bank’s personel.

  • What should I do when I forgot Katılım Anahtar?

When you log in our Internet Branch/Katılım Mobil application and, you may re-set via menu. If you have a Debit/Credit Card product, you can redetermine it by calling the Customer Communication Center.

 

Transactions that Can Be Performed Through Katılım Mobil

Account List
My Cash Flow
My IBAN Transactions
Open New Account
Renew the Account with Currency Protection
Close Account
My Credit Cards
My Virtual Cards
Credit Card Application
Application Tracking
To My Current Account 
Between My Current Accounts 
To My Participation Account 
From My Participation Account 
Wire To Account 
To Other Account 
Wire To Iban 
Wire To Name 
To Other Bank Account (EFT) 
EFT to Account 
EFT to IBAN 
EFT to Name 
EFT to Credit Card 
Instant Transfer (FAST) 
My Easy Addresses 
Foreign Exchange Transfers (SWIFT) 
SWIFT with IBAN 
SWIFT with Account No 
SWIFT Message/Track the Result 
Monitor Foreign Trade Transactions 
Transfer Instruction 
Regular Payments 
Save Regular Payments 
Update Regular Payments 
Regular Payment Tracing 
My Orders 
Forward Dated Transfers 
Defined Recipients 
Bills
Bill Payments
Instruction
Tax
Motor Vehicles Tax
Traffic Penalty
Tax Payment
Cancel Tax Payment 
Customs Duty
Tax Instruction Transactions
Title Deed Fees
SGK (Social Security Institution)
SGK Collections
Enter Instruction
Track Instruction
Update/Cancel Instruction
Defined Transactions
E-Commerce Payments
Waiting Payments
My Transactions
Buy/Sell Used Vehicle
Financing Calculation
Financing Informations
My Waiting Installment Payments
Installment Payment
Show Payment Plan
Application
Offer Monitoring
Policy Monitoring
Investment Fund
Exchange and Precious Metal Transactions
Foreign Exchange Transactions
Gold Transactions
Silver Transactions
Lease Certificates
Open Investment Account
Compliance Test
View Statement
QR Code Transactions 
Cash Withdrawal 
Deposit Funds 
QR Code Payment 
Create QR Code 
Settings 
Information Update 
Address Information 
Cell Phone 
Delivery 
Personel Informations 
Email 
E-mail Verification 
Education and Job 
Phone and Fax 
Profile Settings 
Communication Preferences 
Campaigns and Bulletins 
Foreign Trade Information 
Activities Information 
Investment Information 
Payment Information 
Security Settings 
Session Time 
Password Change 
Katılım Anahtar Change 
Debit and Credit Card Pin Change 
SMS Verification Limit 
Time Restriction 
ISS Restriction 
Abroad Restriction 
Activated Device Informations 
Login Information 
Open/Close Channel 
Applications 
Communication Form 
Financing Applications 
Bankkart Primary Card Application 
Bankkart Supplementary Card Application 
Bankkart Limit Increase Application  
Cheque Transactions 
Check Operation 
Check Book Request 
Bond Operation 
Chat 
Agenda 
Notifications 
My Notifications 
Receipt/Statement 
Agreement and Document Approval
My Digital Instructions

How can I reach Katılım Mobil?

You may download our app to your devices by typing Katılım Mobil in the search menus in the App Store, Google Play Store and Huawei App Gallery or by scanning the QR code on our website.

AppStore

Google Play

Huawei_en

Katılım Mobil - IOS

 Katılım Mobil - IOS

Katılım Mobil - Android

 Katılım Mobil - Android

You are Safe with Ziraat Katılım.
You are Safe with Ziraat Katılım.
You can easily perform your transactions via Katılım Mobil application.

Katılım Mobil Password Transactions

Get New PasswordI Forgot My Password

Frequently Asked Questions

You may download our app to your devices by typing Katılım Mobil in the search menus in the App Store, Google Play Store and Huawei App Gallery or by scanning the QR code on our website.

Our individual users who forget Katılım Mobil login password can create a new password from the I Forgot My Password link on our login page. You can also create a new password by calling our Customer Contact Center at 0850 220 5000.

  • It is crucial to use an anti-virus program, a spyware program (anti spyware – anti malware) and a firewall software in order to protect you against possible attacks, as well as for the detection and removal of potential vulnerabilities during internet use. Some security software includes all these three features. While spyware programs protect your computer against spyware trying to collect your internet usage information, firewall software prevents programs on your mobile phone from connecting to the internet without your knowledge.
  • Keep your anti-virus software up to date. Scan your mobile phone for viruses periodically.
  • Operations such as "Root" and "jailbreak" on your mobile phone cause the operating system to reach the highest level of authority and disable the protection mechanisms of the mobile operating system.
  • Keep your personal information confidential. Do not share your information such as date of birth, identification number, mother's maiden name with people who request it by phone or e-mail.
  • When you have completed your transactions, use the "Exit" button to exit Katılım Mobil.
  • Do not try to access Katılım Mobil by clicking on a link that comes via e-mail and messaging programs or by clicking a link above even when they are the people you know.
  • Do not keep your customer number and password in the same place, do not write them down and do not send them by e-mail in any way.
  • Do not share your password with anyone, including our Bank and Customer Contact Center employees.
  • Make sure that your password is not easily predictable (Your year of birth, your favorite team etc.).
  • Do not open the attached files that arrive through e-mails from people you do not know.
  • Do not enter your security information by clicking the e-mail links.
  • Ziraat Katılım Bankası does not have any password transactions done via e-mail and does not request your personal information. Do not reply to such kind of e-mails.
  • Change your password at periodic intervals.
  • Keep your internet services access details such as e-mails confidential.
  • It is extremely important to use a power-on password on your mobile phone, so that your phone is not used by others in case your mobile phone is stolen or falls into the hands of others. In this way, 3rd persons will not be able to use the applications on your mobile phone without your knowledge.
  • Activate your phone's lock or key lock feature. Enable the password feature, if available, to unlock. These applications ensure your safety and prevent anyone except you from using your phone.
  • For your security, download mobile applications only from sources you trust.
  • Bluetooth must be turned off on your mobile phone during your use of Katılım Mobil application. Turning off Bluetooth application will enable you to perform more secure transactions while using Katılım Mobil application. Do not accept files via Bluetooth the source and reliability of of which you do not know.
  • In order to take advantage of Katılım Mobil, the user must be identified by the system by going through some security steps. You perform your authentication by introducing yourself to the system with your customer number, password and SMS verification password.
  • In addition, you will be notified via SMS (Short Message) of critical transactions performed through Katılım Mobil, which are above the amounts you have determined. Thus, Katılım Mobil will not be used without your knowledge and you will be able to intervene in the transactions instantly.
  • During your Katılım Mobil session, if you do not perform transactions within the time granted to you, a warning window will appear and you will be asked if you wish to continue the transactions. You will be logged out if you do not respond to this window within the time granted to you or if you click the logout option. If you choose to proceed the transactions, your session will continue.
  • Our customers can have their mobile phone information identified or updated only at our branches for their own security.
  • When your mobile phone number or SIM card changes, you will need to visit your branch as soon as possible and update your mobile phone number.
  • SMS verification practice is a security measure taken to increase the security during your transactions.
  • After the SMS identification process is done, a password is generated allowing one-time use in transactions over the specified limits and is sent as a message to your registered mobile phone. The password sent is valid for 3 minutes and it is not possible to use the password later. If you could not complete your transaction within this period, you should restart your transaction and use new SMS message. If you enter the password sent incorrectly 3 times, your password will be locked, and you will be logged out of the system. To unblock your password, you must call Customer Contact Center at 0850 220 5000 and take the necessary action.
  • In cases where your mobile phone is outside the coverage area, and it is turned off, no transaction will be carried out. The messages sent are not charged.

Katılım Anahtar is used to fort he purpose of security verification in digital channels. Katılım Anahtar is information sprecial for you, which you can change.
Due to legal regulatin as of 01.01.2021, ID information such as “mother’s maiden name” shall not be used for security verification.

As of 01.01.2021, if you forget your Internet Branch/Katılım Mobil paasword, you can use it to set a new password via Forgot Password module.
When you become a customer of our bank, you can use it to set a new Internet Branch/Katılım Mobil paasword via Get A Paasword module.

Our customers with no Katılım Anahtar will be requested to generate a Katılım Anahtar during the first login to Internet Branch/Katılım Mobil.
Both our Retail and Corporate customers are required to set a Katılım Anahtar.
For your safety, please do not share your Katılım Anahtar with anyone including our bank’s personel.

When you log in our Internet Branch/Katılım Mobil application and, you may re-set via menu.

You can apply to close your account by visiting Ziraat Katılım Bankası branch or you can close it via Mobile / Internet branch.

You can have your EFT inquired by the opposite bank by taking EFT inquiry number through telephone banking or internet branch from the branch to which your account is linked.

If you have typed IBAN/Account number or recipient name incorrectly, please contact the branch to which your account is linked and ask your branch to send a News General (NEWS-GENERAL) message. The message sends ensures that the EFT made is withdrawn or canceled.

If there is not enough money in your account on the relevant date, your transaction will not take place.