Stakeholder Map and Communication with Stakeholders

Ziraat Katılım’s main stakeholders include all individuals and institutions that directly or indirectly interact with the Bank, affect its operations, and are affected by the Bank’s operations. The Bank adopts an approach based on the principles of transparency, inclusiveness, and prioritization in identifying its stakeholders.

Stakeholders

Ziraat Katılım considers the expectations of its internal and external stakeholders when determining its business strategy and priorities, and takes into account the short-, medium-, and long-term effects of its operational processes on stakeholders and the added value it generates. Understanding the issues and expectations that stakeholders consider material for Ziraat Katılım contributes to the effective management of risks and opportunities by the Bank.
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Ziraat Katılım’s internal stakeholder group consists of its shareholders, the Board of Directors, and employees.
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Ziraat Katılım also conducts its operations in collaboration with its external stakeholders, which encompass customers, suppliers, regulatory authorities, national and international banks and financial institutions, credit rating agencies, sectoral unions and organizations, media, society, etc.

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Stakeholders

Internal Stakeholders

Shareholders

Employees

Board of Directors

External Stakeholders

Customers

Suppliers

Regulatory Authorities

National and International Banks And Financial Institutions

Credit Rating Agencies

Sectoral Associations and Organizations

Media

Society

Stakeholder Communication

Stakeholder communication, conducted during most of the service cycle, provides Ziraat Katılım with a crucial foundation for accurately understanding and evaluating stakeholder demands and expectations.
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Customers are at the heart of Ziraat Katılım’s business processes and constitute one of the most critical stakeholder groups.
The Bank improves the customer experience and enhances its value proposition by taking into account customer demands and feedback.
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Ziraat Katılım’s employees are one of the most important assets that are among the fundamental elements for the sustainability of Ziraat Katılım. The Bank regularly updates and improves its working model, training and development programs, and benefits offered to respond to the expectations of its employees and ensure that they are prepared for the future business world.

24/7 communication opportunity with stakeholders

Ziraat Katılım values the perspectives and suggestions of its stakeholders regarding sustainability. Stakeholders of Ziraat Katılım can provide suggestions and views on the Bank’s sustainability initiatives and performance by utilizing the contact form available on the sustainability section of the corporate website.

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Internal Stakeholders
Stakeholders Group	Communication Frequency	Communication Channels
Shareholders	General Assembly When required	Annual ordinary general assembly meetings Public disclosure activities carried out by Ziraat Katılım (statements made to the Public Disclosure Platform (KAP), presentations, etc.) Annual and quarterly activity reports and other presentations
Board of Directors	Within the context of the business cycle Daily	Board of Directors meetings, the number and frequency of which are set in accordance with the Turkish Commercial Code, Banking Law and other applicable legislation
Employees	Within the context of the business cycle When required	Recruitment process, training and development programs for employees, performance evaluation processes, internal communication practices, executive interviews and information meetings, regular strategy and goal meetings, employee surveys

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External Stakeholders
Stakeholders Group	Communication Frequency	Communication Channels
Customers	Within the context of the service cycle 7/24	Ziraat Katılım branches, alternative distribution channels (ATM, internet banking, mobile banking, call center), customer relations representatives, customer visits
Suppliers	Within the context of the business cycle Daily	Procurement and logistics process of outsourced services and products
Regulatory Authorities	Within the context of the business cycle When required	Reporting, correspondence, and relevant meetings conducted in compliance with the legislation
National and international banks and financial institutions	Within the context of the business cycle Daily	Correspondent banking operations Meetings and discussions with the financial institutions we collaborate with
Credit rating agencies	Within the context of the business cycle When required	Meetings, reporting, presentations and correspondence
Sectoral associations and organizations	Within the context of the business cycle When required	Meetings, presentations and daily communications
Media	Within the context of the business cycle When required	Activities aimed at ensuring transparent and timely disclosure to the public (through press conferences, press releases, interviews, and addressing inquiries received, etc.)Advertising and marketing activities
Society	Within the context of social responsibility projects	Corporate social responsibility projects and charitable activities