Policies of Ziraat Katılım

Ziraat Katılım’s sustainability approach, ESG perspective and operational framework are explained in the Sustainability Policy approved by the Board of Directors. While managing its activities with a sustainability perspective, the Bank benefits from a set of policies complementing its Sustainability Policy. All policies released by Ziraat Katılım are approved by the Board of Directors.
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The Bank has established process control measures to assess the integration and implementation of policy commitments in its operations and business relations. In this context, the audit teams conduct regular controls to identify any potential deficiencies and implement the necessary actions.

Sustainability-Related Complementary Policies

Environment and Climate Change Policy

Ziraat Katılım aims to fulfill its responsibility towards environmental values at every stage of its activities, to support the efficient use of finite natural resources, and to improve its environmental performance.

Policy on the Management of Environmental and Social Impacts of Financing Activities

Ziraat Katılım recognizes that the financial products and services it offers in line with the principles of participation banking have an impact on the environment and society, and aims to manage the impacts arising from its financing activities.

Ziraat Katılım Bank List of Non-Financed Activities

Policy on the Management of Environmental and Social Impacts of Financing Activities, Annex.1

Human Resources and Human Rights Policy

Ziraat Katılım, which is diligent in fulfilling the requirements of international conventions to which Türkiye is a party, especially the United Nations Universal Declaration of Human Rights, the basic principles of the International Labor Organization (ILO) such as human rights, labor rights, children's rights and social justice, aims to create a work environment that respects human rights and to raise the awareness and consciousness of its employees to the highest level within the framework of its sustainable banking approach.

Customer Satisfaction Policy

Ziraat Katılım is focused on delivering fast, accurate, and high-quality solutions that meet the expectations and requirements of its customers. In this context, customer satisfaction is a fundamental and ongoing goal, as well as a significant determinant of overall performance.

Policy on Anti-Money Laundering and Combating the Financing of Terrorism