2016 Annual Report
Human Resources Practices and Policies and the Expectations Regarding 2017

Ziraat Participation believes competent human resources who are open to development and work in a customer oriented way are the most important sources of value in achieving sustainable growth.

In line with its strategies and targets, Ziraat Participation’s practices in the field of human resources are focused on creating a happy and productive work environment and contributing to the development of employees’ performance by guiding employees in partnership with their units and branches.

Ziraat Participation always places the utmost priority on the requests and needs of its customers when it comes to its services. The Bank carries out its activities with an approach that places innovation at its heart. The Bank conducts these activities with its qualified human resources, which the Bank treats as its biggest source of support. Ziraat Participation believes the proper management of human resources is finding the right person to do the right job at the right time. The Bank utilizes modern human resources processes to realize this aim.

With its extensive branch network throughout Turkey, Ziraat Participation aims to providing a better service to its customers and touching every customer. From this point of view, Ziraat Participation plans to press ahead unabated with its branch expansion activities throughout the country in 2017, in line with Turkey’s growth.

With its branch expansion program, Ziraat Participation will continue to work to the principle of effectiveness and efficiency by developing its organizational structure in both the Head Office and its branches. Within this scope, the Bank initiated a review of the business descriptions of current units and founded new business units in the required areas, which are aimed at carrying out tasks rapidly and more effective positioning of decision taking points in processes. By doing so, Ziraat Participation will gain the flexibility to bringing the highest quality of service to its customers in the shortest space of time.

Ziraat Participation aims to raise managers of the future within the Bank. The Bank plans to launch the Management Development Program to develop the careers of its employees. Employees having previously set criteria will be involved in this program and a manager pool will be formed with this purpose. Various competencies such as leadership, time management, stress management and acting in line with targets will be developed for employees who participate in the Management Development Program. The aim is that these employees will meet the bulk of the Bank’s requirement for managers. Thus, Ziraat Participation aims to adopt raising today’s and the future’s managers, providing equal opportunities to the employees and giving priority to in-house human resources for career opportunities.