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Frequently Asked Questions

 

​​​General

Which addresses can I use to access the Ziraat Participation Bank Online Banking?

You can use the addresses www.ziraatparticipation.com.tr and www.ziraatparticipation.com and clicking on the entrance to the Online Banking to access the Ziraat Participation Bank Online Banking.

Are my existing products and accounts automatically recognized by the Online Banking?

You need to arrange for your accounts to be recognized at the branch in which you have your account.

The accounts you are going to open via Online Banking will be automatically recognized.

How may I apply to Ziraat Participation Bank Online Banking?

In order to recieve the SMS Verification Password you must call your operator and ask for your line to be opened up for overseas use.

Application Procedures

Are my existing ​products and accounts automatically recognized by the Online Banking?

You can apply through the branch in which you have your account.

Following the completion of your in-branch application, the branch will provide you with your customer number. After your application is approved, your Online Banking password will be sent to your mobile phone as an SMS.

Password

I have forgotten my Online Banking password, or it has been blocked. What can I do?

Personal users who forget their Online Banking login passwords can create a new password using the I Forgot My Password link on the login page. Users can also create a new password by calling Customer Services on 0 850 220 50 00.

Security

What should I pay attention to regarding my security?

  • Each time you access the Ziraat Participation Bank Online Banking, you need to type in ziraatkatilim.com.tr in your browser’s address bar, and click on the Online Banking link on the page that comes up. Other addresses through which you can connect to the Ziraat Participation Bank website are s follows: www.ziraatkatilim.com.tr, www.ziraatkatilim.com
  • Do not try to access the Online Banking from computers in communal areas like Internet cafes.
  • Only use the licensed operating systems and keep your web browser up-to-date. Harmful software programs take advantage of outdated operating systems and security holes in browsers.
  • It is important that you use an anti-virus program to detect and resolve possible security holes, and protect you from possible attacks during Internet use, an anti spyware – anti malware program, and a firewall software. Some security software programs contain all of these three features.
  • Anti spyware programs protect your computer against spy softwares that try stealing your Internet user information, while firewall softwares prevent the programs in your computer from connecting to the Internet outside of your knowledge.
  • Use anti-virus software in your computer and keep your database up-to-date. Conduct virus scan periodically.
  • Keep your personal information confidential. Be very careful and suspicious when information like your date of birth, identification number, your mother’s maiden name are requested over the phone or on an email.
  • Other than the abovementioned addresses, do not try to access our Online Banking through any link that you may receive from even people that you know through e-mail or chatting or messaging programs.
  • Do not send your password via e-mail under no circumstances.
  • Do not keep your customer number and your password in the same place. Do not note them down on easily accessible places.
  • Do not share your password with anyone including our Bank and Customer Service personnel.
  • Do not use easily predictable personal information (such as your year of birth, favorite team, etc.) while determining your password.
  • Do not open e-mails; do not accept files from unknown people.
  • Do not click on links e-mailed to you and enter your security information.
  • Ziraat Participation Bank does not ask you to make password operations via e-mail, and it does not request your personal information. Do not respond to such e-mails.
  • Change your password frequently.
  • Avoid using details (customer no, password, etc.) that you use to access to other Internet services like e-mails.

What does Ziraat Participation Bank do for my safety?

In order to benefit from the Ziraat Participation Bank Online Banking, certain security measures need to be taken, and the user has to be identified by the system.

With your

  • Customer number
  • Password
  • SMS verification password

You introduce yourself to the system and verify your identity.

Furthermore, you will be notified via a text message about critical transactions through our Online Banking with amounts higher than your predetermined amounts. This way, the Online Banking will not be used beyond your knowledge and you will be able to interfere in transactions immediately.

In the event that you stay inactive for ?? minutes during your Online Banking session, a warning window will pop up and ask you if you want to continue or log off. If you don’t answer this window within a minute or if you click on the end the session choice, your session will be logged off. If you chose to continue with the transactions, then your session will be maintained.

How do I know I securely accessed the Online Banking?

After entering your customer number and password on the login screen, you must see your name and your last name, as well as your security picture on the next screen. In that case, you will be securely accessing the system.

Get access by putting http://www.ziraatkatilim.com.tr on your browser’s address bar. Make sure the Online Banking (E-Branch) address is http://???.com.tr.

On the homepage, you can get information about the date and time of your last session online.

On all pages opened, there must be a lock sign on the bottom right or upper right corner of your browser. When you click on this sign, you must see these inscriptions.

What is Online Banking SSL Security Certificate?

Online Banking SSL Security Certificate is a security protocol developed by Netscape in order to ensure security and confidentiality during information transfer on the network. SSL assures that the information sent can absolutely and only be decrypted in the right address. The information is encrypted automatically before it is sent, and can only be decrypted by the correct receiver. The verification is conducted on both ends, preserving the confidentiality and integrity of the transaction and information.

For your security, the Online Banking uses "Comodo® Extended Validation (EV SGC) SSL" certificates with 128/256 bit encrypting featured server certificates, making it easier for their users to differentiate forgery websites from secure websites, as well as providing protection against phishing and other identity theft attacks.

If you are using an up-to-date browser that supports this feature, the address bar of your browser will be colored in green as you get in to the Online Banking, thanks to the ® Extended Validation (EV SGC ) SSL Certificate. You can see the details regarding ziraatkatilim.com.tr being a secure website by clicking on the address bar.

If the website is predetermined to be a fake website, the address bar will turn red.

Some browsers recognize this certificate but they cannot facilitate the features it offers; this means that these browsers do not have the green address bar feature. The Comodo EV SGC SSL certificate has 99,3% browser compatibility, and your SGC featured certificate are supported by the older browsers.

We recommend you to use an updated browser like Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, Opera; and if you are not we suggest that you update your browsers for free on the software companies’ official websites.

What is SMS Verification?

The use of SMS Verification for transactions our customers carry out over the internet is a security measure aimed at increasing the security of these transactions.

After carrying out a transaction with SMS verification, on transactions above a certain limit a message will be sent to your saved mobile phone number with a single use password. The password sent is valid for 3 minutes and cannot be used after this. If you have not completed your transaction within this period, you will need to repeat it with a new SMS message. If you enter the sent password incorrectly 3 times your password will be locked and you will be signed out of the system. In order to reopen your password you must call Customer Services on 0 850 220 50 00 to carry out the necessary procedures.

If your mobile phone is outside its area of operation, switched off or similar, you cannot carry out transactions. The message sent will not be charged.

What is SMS Information?

SMS Information is a precaution taken for your security. Informative messages will be sent to your registered mobile phone by the Online Banking for transactions exceeding a certain sum of money. Through this means, you will be informed about all transactions carried out through the Online Banking. You can change the lower limit between our bank’s minimum limit and an upper limit you decide by phoning Customer Services on 0 850 220 50 00.

Can I limit my access to the Online Banking?

You can place certain limits and blocks such as a transaction limit, a transaction block, access time and access recognition (IP, ISP, inside Turkey, outside Turkey) limits through your security settings.

When you wish to remove access limits, phone Customer Services on 0 850 220 50 00.

How can I update my mobile telephone information? What should I do when I change my mobile telephone or SIM card?

Our customers, for their own security, can only add or update their mobile phone information at our branches.

When your mobile phone number or SIM card changes, you must visit our branches as soon as possible in order to update your mobile phone number.

I haven’t carried out a transaction, yet I have recieved a password or information message on my phone. What should I do?

You must call our Customer Services on 0 850 220 50 00.

​​Transactions

What kind of transactions I can make through Online Banking?

Account Information

  • Account List
  • Account Detail
  • Account Activities
  • Opening Checking Account
  • Closing Checking Account
  • Opening Participation Account
  • Closing Participation Account
  • Closed Accounts
  • Joint Accounts

IBAN Transactions

  • My IBAN Information
  • IBAN Control
  • IBAN Calculation

EFT

  • With Account Number
  • With IBAN
  • To a Credit Card
  • To a Person
  • Saved EFT List
  • Last 20 EFT

Money Order

  • With Account Number
  • With IBAN
  • With Mobile Number
  • To a Person
  • Saved Money Order List
  • Last 20 Money Order

Between My Accounts

  • To My Account
  • To My Investment Account
  • From an Investment Account

Information Update

  • Address
  • Delivery
  • Personal
  • E-Mail
  • Education and Occupation
  • Telephone and Fax

What are the Ziraat Participation Bank Personal Online Banking Limits?

Transaction Type One Time Daily
Bank Transfer (TL)50.000100.000
Money Order (TL)50.00075.000
EFT to Account (TL)50.00075.000
EFT to Credit Card (TL)50.00050.000

What are the transaction times for Ziraat Participation Bank Personal Online Banking?

Money Order : 24 hours
EFT : 08:30 – 17:00

How can I change my activity limits?

You can lower your daily limits as you like from the Personal Online Banking Activity Limit Definition screen. You can raise your limits up to a point not exceeding our Bank’s limits by phoning Customer Services on 0 850 220 50 00.

What are the transaction fees of Ziraat Participation Bank Personal Online Banking?

Money Order,

  • 1 TL

Personal Clients EFT,

  • Between 0 - 20.000 TL, 1.5 TL
  • 20.000,01 TL and higher, 2 TL

Corporate Clients EFT,

  • Between 0 - 20.000 TL, 1.5 TL
  • Between 20.000,01 - 50.000 TL, 2 TL
  • Between 50.000,01 - 100.000 TL, 3 TL
  • 100.000,01 and higher, 4 TL

I would like to close my account that I opened via Online Banking. What shall I do?

You may apply to your branch in which you have your account or you may close your account via Online Banking.

Can I cancel a transfer or EFT that I have sent from the Online Banking by mistake?

Transactions at the Online Banking are undertaken in real time (online) and it is not possible to cancel them online.

In order to cancel your transaction you must go to the Branch in which you have your account.

I carried out an EFT and the money has left my account but not reached the recipient account.

You can question the outcome of your EFT at the recipient bank using the EFT query number from telephone banking, the Online Banking or the branch in which you have your account. If you wrote the account number or name incorrectly while carrying out the EFT, you should visit the branch in which you have your account and ask for a news-general message to be sent.

What happens if there are insufficient funds in my account to carry out a post-dated money transfer?

You must ensure that there is enough money in your account on the date on which a transaction is due in order that it be carried out.