ATM has retained my money during a transaction. How can I get my money back?
You must apply to the Branch the ATM belongs to.
At which ATMs can I deposit money?
You can deposit money at all the ATMs of our bank.
When will the money I have deposited into my bank account or credit card be credited to my account?
Amounts deposited through our ATMs will immediately be credited to your account.
What is the limit to deposit Turkish Liras on an ATM? How many banknotes may I feed at one time?
The daily money deposit limit at our ATMs is 20,000TL. You can feed 40 banknotes at one time.
Are there any commissions charged for ATM transactions?
You can find this information in detail at the “Product and Service Fees” section of our Bank’s Website.
What is the maximum daily limit for cash withdrawals from ATMs?
Your daily ATM withdrawal limit is 1,500TL.
My Bank Card or credit card has been retained by an ATM. What should I do?
If the ATM is at a Branch, you must apply to the Branch the ATM belongs to during working hours. If the ATM is not connected to a Branch, or it is outside working hours, please call our Customer Call Center at 0 850 220 50 00.
Can I exchange foreign currency at ATMs?
Yes, foreign exchange purchase-sale transactions from the account can be performed through our ATMs with your Ziraat Participation Bank card. Additionally, Cardless Exchange transactions can also be performed.
My ATM transaction stopped halfway through. Whom should I contact?
If the ATM is not connected to a Branch, or it is outside working hours, call our Customer Call Center at 0 850 220 50 00.
How much is the limit on depositing money without a card?
The limit on depositing money without a card at our ATMs is 20,000TL.
Can I perform Gold purchase/sale transactions at our ATMs?
Yes, Gold purchase/sale transactions can be performed at our ATMs.
Can I make payments without cards at our ATMs?
Yes, invoice and MTV payments can be made without a card at our ATMs.
Can we learn the IBAN details at our ATMs?
Yes, you can access Account IBAN details at all our ATMs.